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Insights - Page 2

Do IT Certifications Still Build Client Trust?

Gabe Hilado
Founder and CEO, Zenpo Software Innovations

Certifications are a proxy. Back in the late '90s, when career-switchers were flooding into IT from every other industry, certs offered the fast path — a way to prove baseline competence short of going back for a CS degree. They exist because the buyer can't tell the difference between someone who can deliver and someone who can't — not until the system is in production and it's too late to switch vendors.

Coordination Is the Bottleneck

Gabe Hilado
Founder and CEO, Zenpo Software Innovations

Three weeks ago, we wrote that Block cutting 4,000 employees wasn't an AI story. It was a coordination cost story. The speed gain came from removing the communication overhead that thousands of people generate just by being part of the system. Brooks figured this out in 1975. Block rediscovered it in February 2026.

AI Consulting With Small Teams

Gabe Hilado
Founder and CEO, Zenpo Software Innovations

The standard consulting engagement is overstaffed by design. Not by accident — by design. And the economics have never made sense for the client.